We are super speedy at packing and shipping.

Orders received by 12pm AWST (Australian Western Standard Time) to be shipped the same business day.

All orders placed after 12pm AWST will be shipped the next business day.

We offer free express shipping within Australia for all orders over $99.

For shipping of all orders under $99 within Australia, and charge a rate of $5 for standard shipping and $10 for express shipping. 

If you need it fast, make sure you order "express" (as we are in Western Australia).

Once the good are handed over, we simply have no control. We are not trying to “pass the buck” and we’d like some control, but it’s just not possible with third party couriers. We are all at their mercy, but we do understand as it happens to us too, when we place orders with other companies. 

If you order is taking a while, please launch an inquiry with Australia Post yourself as they want the person whose name is on the package to lodge the inquiry. Then let us know and we will do our very best to follow them up from our end as well. We will keep tabs on your inquiry every day to see if it is moving. We have never had a parcel not arrive.

International shipping costs do not include duties or taxes that may be applied by customs at the destination country.

Any additional duties and taxed assessed by customs are the responsibility of the customer, so make sure you check your countries duties and taxes prior to placing your order. 

A dispatch confirmation email including your unique tracking number will be sent to you, so that you can track the progress of your delivery.

You can also track your order at any time by signing into your Titchie. account, or by signing up for the Shop app.